Return Policy

Your satisfaction is our priority - 7-day money-back guarantee

7-Day Money-Back Guarantee

At Open Street Marketing, we stand behind the quality of our work. We offer a complete 7-day money-back guarantee on all website builds. If you're not satisfied with your website within 7 days of delivery, we'll refund your money in full.

How It Works

  1. 1.Your website is delivered within 7 working days from project start.
  2. 2.You have 7 calendar days from delivery date to review the website.
  3. 3.If you're not satisfied, contact us within this 7-day period.
  4. 4.We'll process your full refund within 5-7 business days.

What's Covered

  • Complete refund of all payments made
  • No questions asked policy
  • Applies to all pricing plans (monthly, quarterly, yearly)
  • No cancellation fees or penalties

Subscription Cancellations

Monthly Subscriptions: Can be cancelled at any time. You'll continue to have access until the end of your current billing period. No refunds for partial months.

Quarterly/Yearly Subscriptions: Can be cancelled at any time. We'll refund the unused portion on a pro-rata basis. For example, if you cancel a yearly plan after 3 months, you'll receive a refund for the remaining 9 months.

Exceptions

  • Domain registration fees (third-party costs) are non-refundable
  • Third-party service fees (e.g., payment gateway setup) are non-refundable
  • Custom development work beyond the initial website build may have different terms

How to Request a Return

To request a refund or cancellation, please contact us via:

  • 📧 Email: info@openstreetmarketing.co.zw
  • 📱 WhatsApp Zimbabwe: +263 777 46080
  • 📱 WhatsApp South Africa: +27 87 550 0924 or +27 79 064 6363
  • 📞 Phone: Any of the numbers above

Our Commitment

We're committed to your success. Before processing any refund, we'll work with you to understand your concerns and see if we can make things right. Your satisfaction is what matters most to us.

Last Updated: December 2024

Open Street Marketing reserves the right to update this policy. Customers will be notified of any significant changes.

Questions About Our Return Policy?

Contact us anytime - we're here to help

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