Refund Policy

Fair, transparent, and customer-friendly refund terms

Our Refund Commitment

At Open Street Marketing, we believe in fair business practices. This refund policy outlines when and how you can request a refund for our website building services.

7-Day Money-Back Guarantee

100% Full Refund - No Questions Asked

If you're not satisfied with your website within 7 days of delivery, we'll refund your entire payment. This applies to all pricing plans.

✓Full refund processed within 5-7 business days
✓Refunded to original payment method
✓No explanations required (though we appreciate feedback)
✓Zero cancellation fees or penalties

Subscription Refunds

Monthly Subscriptions

→Can be cancelled at any time
→Access continues until end of current billing period
→No refunds for partial months after the 7-day guarantee period
→No future charges after cancellation

Quarterly Subscriptions (3-6 months prepaid)

→Pro-rata refund for unused months
→Example: Cancel after 2 months of 6-month plan = 4 months refunded
→Refund processed within 7-10 business days

Yearly Subscriptions

→Pro-rata refund for unused months
→Example: Cancel after 3 months of 12-month plan = 9 months refunded
→Refund based on the yearly discounted rate you paid
→Processed within 7-10 business days

Non-Refundable Items

The following are not covered by our refund policy:

×Domain registration fees - These are third-party costs paid to domain registrars
×SSL certificates (if purchased separately) - Third-party security certificates
×Payment gateway setup fees - Third-party merchant account costs
×Third-party plugin licenses - Premium plugins or software licenses
×Custom development completed and delivered - Work beyond initial website build that's already live

Refund Process & Timeline

Step 1:Contact us via email, WhatsApp, or phone to request a refund
Step 2:We'll acknowledge your request within 24 hours
Step 3:Refund is processed within 5-10 business days
Step 4:Funds appear in your account (timing depends on your bank/payment provider)

Refund Methods

Refunds are processed using your original payment method:

💳Paystack/Card Payments: 5-7 business days to your card
📱EcoCash/OneMoney: 24-48 hours to your mobile money account
🏦Bank Transfer: 5-10 business days to your bank account

Dispute Resolution

We're committed to resolving any issues amicably:

1.Contact us first - most issues can be resolved quickly
2.We'll work with you to find a solution that works for both parties
3.If unsatisfied, request escalation to management

Our Promise

We want you to be thrilled with your website. If we can't deliver on our promises, we don't deserve your money. That's why we make refunds simple and straightforward.

Contact for Refunds

To request a refund, contact us via:

📧 Email: info@openstreetmarketing.co.zw
📱 WhatsApp Zimbabwe: +263 777 46080
📱 WhatsApp South Africa: +27 87 550 0924 or +27 79 064 6363
📞 Phone: Any of the numbers above

Last Updated: December 2024

Open Street Marketing reserves the right to update this policy. Customers will be notified of any significant changes.

Questions About Refunds?

We're here to help - reach out anytime